Category: Research

Research Spotlight: Dr. Jiyoung Lee

When the coronavirus pandemic hit the scene in the United States in early 2020, many were completely unfamiliar with the virus, and few had experienced a real public health crisis—certainly not one of this scale. Seemingly overnight, Americans all became familiar with terminology such as “flattening the curve,” and “social distancing.” As shutdowns and mask mandates swept across the nation, the country braced for a long and uncertain fight.

Information about the virus, preventative measures and protocols flooded social media platforms. With countless sources reporting information on a novel strain of a virus, many of the articles, tweets, Facebook posts and Instagram live videos seemed to conflict. There was an abundance of good information out there to be read and understood, but there was also a lot of harmful misinformation.

For C&IS assistant professor Dr. Jiyoung Lee (journalism and creative media), there has never been a clearer need for her research. Primarily, her research areas include emerging media (such as social media or interactive media) and the way these media affect the way the public understands health misinformation or misinformation in general.

“I have particularly noted that whenever we faced this pandemic and other risky situation, we feel anxiety and are so uncertain,” said Lee. “And I have realized this kind of fear and anxiety actually leads us to believe the unverified information.”

According to Lee, people believe what they want to believe as a way of managing the anxiety, uncertainty or perception of risk they are feeling in a moment of crisis. And readily available information on social media can hurt—rather than help—a crisis situation as it evolves.

“Social media was designed to help people connect with each other, but users can definitely just be exposed to information that they want to see,” said Lee. “Probably because filtering algorithms oftentimes just show the information users have an interest in seeing, and social media allows people to connect only with the people they want to connect with.”

As a quantitative scholar, Lee uses online surveys and experiments as well as compensation analyses to study Facebook and Twitter posts. Lee’s passion and curiosity for this research area are driven by her interest in emotions and risk perception. Concerning emotions, one observation Lee has made about the ongoing pandemic situation is the way that it is causing many to react angrily. A current study of hers focuses on whether or not the anger people feel about a situation makes the more vulnerable to believing misinformation.

Another emotional issue seen during the pandemic is the effect that the large availability of information from different sources has on social media users. According to Lee, vast amounts of sources and articles leave many feeling exhausted from “information overload,” regardless of whether or not the information they are consuming is accurate. And this can hinder whether or not they seek out additional information.

“If people feel that they do not have the capacity to process more information, they don’t want to seek out new information. Then they just think about the situation based on the information they already have,” said Lee. “The most important thing to avoid right now is being a passive audience—even if they are exhausted and afraid. I encourage people to seek out information with greater force and double-check everything.”

As the coronavirus pandemic continues on, understanding how to find accurate information and avoid information overload is vitally important. To see some helpful tips from Dr. Jiyoung Lee, check out our video below. For more information on Lee’s research, you can check out her website here.

The College of Communication and Information Sciences’ faculty and students at The University of Alabama conduct cutting-edge research that creates knowledge and provides solutions to global issues across the full communication and information spectrum. To learn more about the College’s research initiatives, visit cis.ua.edu/research.

Brinson and Holiday Study the Effects of TV Advertising on Children

The Child and Family Media Lab in Reese Phifer Hall is an engaging space for researchers to observe, interact and study the reactions and responses of children to various forms of media

 

Our world is increasingly surrounded by advertising—on billboards, internet pop-ups, radio, television and even online games—all to keep consumers constantly abreast of the goods and services that will simplify their lives or satisfy their needs. Children born today will never know anything different than being constantly followed by advertisers everywhere they go, but how do these ads affect children? Are they more vulnerable to an ad’s persuasion tactics than adults? Are some media channels more persuasive than others? These are some of the questions two University of Alabama researchers are asking at C&IS.

Drs. Nancy Brinson and Steven Holiday are conducting a series of studies surrounding the topic of children and media. Brinson’s research interests include ad personalization and privacy, and Holiday’s research centers on the development of a consumer identity with a focus on children.

“We have to understand the real effects advertising has on children and how they actually develop deep relationships with brands and with products,” said Holiday. “Part of that is exploring those advertising effects and using their outcomes to create practical implications that might have to do with ethics or regulation.”

In a collaboration with The University of Alabama’s Center for Public Television, Brinson and Holiday created a series of customized advertisements intended to target particular interests and learning styles of their 3-to-12-year-old participants. They are now in the process of surveying the children to assess the effectiveness of these ads and how susceptible the children were to the ad’s messaging.

The duo utilizes the Institute for Communication and Information Research’s (ICIR) Child and Family Media Lab, located in Reese Phifer Hall. Furnished to look and feel similar to a family living room, the lab is an engaging space for researchers to observe, interact and study the reactions and responses of children to various forms of media using creative methods of communication such as dolls, interactive games and hand puppets.

“You have to be able to speak to them on their level and connect with them,” said Holiday. “Some of these children won’t communicate verbally when we begin the study. But we use hand puppets that will talk to them and put them at ease, and they will point or talk to the puppet who feels the same way they do about the ad.”

For Brinson, the susceptibility of children to advertisements is an issue of privacy and safety. Advertising agencies will soon be able to tailor customized TV advertisements for children based on the consumer profiles of their households as well as their previous online behaviors.

“Parents need to be aware that this is coming, that TV ads are not just going to be generic; they’re going to be targeted specifically to your child,” said Brinson. “Because of smart TVs and other connected devices, it’s no longer just one-way transmission from a broadcast tower. Advertisers using these new addressable TV technologies will be able to interact with you and your children, just like when you are using a computer.”

According to Brinson and Holiday, past research suggests that children are extremely susceptible to this kind of advertising, because they don’t have the experiences or development to understand that these messages are intended to persuade them. They are therefore more likely to respond positively to a message that speaks to them personally and understands their interests.

For Holiday, understanding how children respond to advertisements and learn from them can further his interest in producing pro-social advertisements that teach children principles of a healthy lifestyle, anti-bullying or safety. So, personalized advertising can be concerning, yes, but it can also be leveraged to communicate important messages to children that influence their social, moral and cognitive development.

The efforts of Brinson and Holiday continue a proud legacy of scholarship at The University of Alabama, where research conducted by Dr. Jennings Bryant established a national reputation in the field of child media. Bryant’s work with Sesame Street and The Electric Company was instrumental in shaping how television programming helps children learn.

The College of Communication and Information Sciences’ faculty and students at The University of Alabama conduct cutting-edge research that creates knowledge and provides solutions to global issues across the full communication and information spectrum. To learn more about the College’s research initiatives, visit cis.ua.edu/research.

C&IS Graduate Student Spotlight: Mackenzie Pike

This story is one in a continuing series of C&IS graduate student spotlights. These spotlights give insight into the academic and professional lives of master’s and Ph.D. students as they advance knowledge in their respective fields of communication and information sciences. The questions serve to highlight the many aspects of the graduate student experience as well provide guidance for prospective students. To nominate a current C&IS graduate student for a spotlight, email Cole Lanier at mclanier@ua.edu

Mackenzie Pike, a current graduate student in the Communication Studies program, discusses her time as an Accelerated Master’s Program (AMP) student. When she’s not studying people in the Human Communication Research lab, you can find Pike on the tennis court. Recently, Pike competed in the university-wide Three Minute Thesis competition and placed third as a first-time competitor. Here is what she has to say about her experience within C&IS:

Tell us about your experience in graduate school.

I entered graduate school in communication studies through the Accelerated Master’s Program during my senior year as an undergraduate student at the University. While the classes are challenging – especially while juggling teaching, research and extracurricular activities – it is the challenge that makes it so much more rewarding. I have had an amazing experience, as I have had the opportunity to focus on communication topics and research that truly interests me. I have also been able to teach sections of the “Critical Decision Making” courses. It is amazing to be able to guide students through a course and help share my love for communication and, more broadly, learning, with others. Graduate school at The University of Alabama has helped me realize my passion for research and learning and will guide me as I move forward with my education.

What is your greatest accomplishment in the program?

I believe my greatest accomplishment relates to my thesis: I tackled a project that examined power language in company financial statements. This means that I not only had to thoroughly examine the communicative aspects of financial statements, but I had to become well-versed in the nuances of accounting research as well. This inter-disciplinary project was very difficult to manage; after all, my undergraduate degree was in communication, so I had little to no financial background. It was very exciting to work through the project and get interesting findings! Not only do companies that use more power language in their financial statements make more money, but I also examined the companies with male and female CEOs. I found that companies with female CEOs actually make more money, but they also use power language differently than companies with male CEOs. While it was a challenge to tackle this project, the results were extremely rewarding!

What has been your greatest challenge?

My greatest challenge, like other graduate students, has been balancing school, teaching, research and my personal life. It is very easy to keep yourself constantly busy in graduate school but if you don’t give yourself time to decompress and relax, burnout is inevitable. Learning to work hard when I can and give myself time to do things that I enjoy really helps me recharge and prepare myself for the next challenge.

What advice do you have for students about to enter graduate school?

The biggest piece of advice I could offer a student entering graduate school is to engage in the academic community around you. The other students in your program can relate to your struggles and successes and will be your biggest motivators and cheerleaders! Some of my greatest friends have been found in this program and having them by my side has helped through the hard times of graduate school. It takes lots of hard work but staying on top of your work is really important. I was once told to treat my school like a 9-5 job – staying diligent not only helps prevent getting very behind on your work but also allows you to have time for yourself.

Why did you choose UA for your graduate studies?

I chose UA for graduate studies because it presented me with opportunities that I could not have found in other programs. First, I was able to participate in the Accelerated Masters’ Program, which allowed me to start my graduate studies while finishing my senior year of undergraduate classes. I also had the opportunity to teach classes that I was interested in and found value in – Critical Decision Making is an interactive learning experience that has helped me connect with students. Finally, I was excited to stay involved with the HCRL and my research community at The University of Alabama. I was encouraged to pursue research that interested me and challenge myself to ask meaningful questions. I am very grateful for my time at the University and the opportunities the program has allowed me to see to fruition.

Thank you, Mackenzie!

Public Relations Leaders Earn a “C+” in The Plank Center’s Report Card 2019

TUSCALOOSA, Ala. – Results of The Plank Center’s Report Card 2019 reflect little change in public relations leadership from studies in 2015 and 2017. PR leaders received an overall grade of “C+” in 2019, similar to previous studies, though down a bit overall in the last five years.

The Report Card 2019 was recently completed with responses from 828 PR leaders and professionals nationwide, who evaluated five fundamental areas of leadership linked to outcomes in our field—organizational culture, quality of leadership performance, trust in the organization, work engagement and job satisfaction. While grades overall were little changed from 2017, job engagement, trust and job satisfaction dropped a bit. Even more concerning, previously reported gaps in evaluations grew more:

  • Differences between men’s (45.8%) and women’s (54.2%) perceptions of the organizational culture and the quality of leadership performance deepened. Similar to Report Card 2017, gaps between top leaders’ (35.1%) and others’ (64.9%) perceptions of all five evaluated areas remained wide.
  • Women in public relations remained less engaged, less satisfied with their jobs, less confident in their work cultures, less trusting of their organizations and more critical of top leaders compared to men.
  • Previous concerns of both men and women about two-way communication, shared decision-making, diversity and culture were again present.

The consistently average grades, and the sharp and growing differences among surveyed professionals noted above, beg the question of whether improving leadership in the field is a priority in the profession. Numerous blogs, articles and research studies suggest it is important and needed. However, as Bill Heyman, CEO and president of Heyman Associates, and a co-sponsor of the study, reflected, “Talking about needed changes and improvements in leadership won’t accomplish the change. We need more leaders who live and model the changes.”

Report Card on PR Leaders 2019 2017 2015
Leadership performance A-/C+ A-/C+ A-/C+
Job engagement B- B- B+
Trust in organization C+ C+ C+
Job satisfaction C+ C+ B
Culture of organization C+ C+ B-
Overall C+ C+ B-

 

The Grades

Public relations leaders again received passing grades for their performance, trust in the organization, job satisfaction and work engagement. Respondents also gave a passing grade to the organizational cultures within which they work. Significant gaps in perceptions between women and men, and leaders and employees, still loom large. Based on the scores, leadership in the field remains pretty average and improvement appears elusive.

Leadership Performance: A-/C+                (2017—A-/C+)

Leadership Performance received a split grade because leaders’ and their employees’ perceptions of performance continue to differ sharply. Top leaders (291 or 35.1%) rated their performance (6.09 on a 7.0 scale) about an “A-,” while other employees (537 or 64.9%) rated their top leaders’ performance (4.49/7.0) a “C+.” Scores for leadership performance were slightly lower compared to 2017 (6.14 vs. 4.53), but the size of the gap is similar. Leaders often rate their performance higher than their employees do, but the statistical difference here is dramatic.

“The impression about top communication leaders’ performance hasn’t changed nor improved much in the professional communication community, based on results from our three Report Cards,” said Juan Meng, Ph.D., co-investigator and associate professor at University of Georgia. “Such consistent but not-so-promising gaps present persuasive evidence that merits serious attention. Improving top communication leaders’ performance shall be a priority. More critically, such changes and actions shall be well communicated to and received by employees in order to close the gaps.”

Job Engagement:    B-          (2017—B-)

The grade for job engagement remained a “B-“ (5.20 on a 7.0 scale), presenting the same grade since 2017. In Report Card 2019, 59.4% of respondents were engaged (vs. 57.2% in 2017); 32.6% were not engaged (vs 35.9% in 2017); and 8.0% were actively disengaged (vs. 6.8% in 2017). As indicated below, scores for engagement have changed modestly over the past five years:

Job Engagement of PR Professionals

  % Engaged % Not Engaged % Actively Disengaged
Demographic 2019 2017 2015 2019 2017 2015 2019 2017 2015
All respondents 59.4 57.2 59.7 32.6 35.9 34.4 8.0 6.8 6.0
Men 62.3 62.1 57.9 31.7 32.5 35.2 6.1 5.4 6.8
Women 57.0 52.9 61.3 33.4 39.0 33.6 9.6 8.1 5.1
Top leaders 68.7 71.7 72.3 25.4 24.5 24.5 5.8 3.8 3.2
Non-top leaders 54.4 50.1 54.2 36.5 41.6 38.6 9.1 8.3 7.2

 

The more concerning trend reflected in Report Card 2019 is, though percentages are small, the growth of the actively disengaged group among top leaders and especially women. The percentage of actively disengaged top leaders increased from 3.2% to 3.8% to 5.8% in the three surveys. The percentage of actively disengaged women nearly doubled, rising from 5.1% to 8.1% to 9.6%. Meanwhile, the percentage of actively disengaged non-top leaders also gradually grew from 7.2% to 8.3% to 9.1% over the years. Overall, nearly one in 12 professionals (8.0%) was actively disengaged.

Trust in the Organization: C+        (2017—C+)

The overall grade for trust in the organization (4.71 on a 7.0 scale) was a “C+,” down a little from a mean score of 4.76 in 2017. Trust has received the lowest grade among the five subject areas in each of the three surveys. Trust scores in 2019 were consistently lower at each level in the chain of command. Top leaders rated trust (5.17) statistically significantly higher than professionals at other levels (4.42). Female professionals (4.55) continued to be much less trusting of their organizations than male professionals (4.90).

Job Satisfaction: C+             (2015—C+)

Job satisfaction was again graded a C+ as it continued a small decline from 4.94 (2015) to 4.76 (2017) to 4.73 in 2019. By percentage, the numbers changed little from 2017. In 2019, the percent of PR leaders and professionals who were satisfied with their job was 62.1% (vs. 61.9% in 2017); those dissatisfied rose slightly from 24.1% (2017) to 24.4%; and those neither satisfied nor dissatisfied declined from 14.0% in 2017 to 13.5%. The biggest declines in job satisfaction were among top leaders as their mean scores continued to fall from 5.51 (2015) to 5.31 (2017) to 5.11 in 2019. Job satisfaction is significantly higher for men compared to women (4.87 vs. 4.61). However, mean scores for men and women also continued small declines over three Report Cardsurveys.

Organizational Culture: C+            (2017—C+)

Overall, organizational culture received a grade of “C+” (4.94 on a 7.0 scale), similar to previous scores of 4.86 in 2017 and 4.95 in 2015. Top leaders rated cultural factors significantly higher (5.29) than professionals at lower levels (4.73). Men rated culture more positively (5.07) than did women (4.83), who rated two-way communication, shared decision-making and diversity significantly lower than men. Women gave shared decision-making one of the lowest scores in the survey (4.08). The biggest gap between women and men lies in the evaluation of organization’s efforts in valuing and practicing diversity and inclusion (4.99 vs. 5.49). Among organizational types, agency professionals rated cultural factors highest (5.59); the group of nonprofit, governmental, educational and political organizations rated culture lowest (4.76).

“Organizational culture is driven by leadership,” said Bryan H. Reber, Ph.D., research director at The Plank Center and professor at University of Georgia. “It’s rather disheartening that organizational culture remains only ‘average’ and that women give ‘shared decision-making’ such a poor score. Public relations leaders apparently need to back up verbal support of inclusive cultures with more action.

Three Crucial Gaps Remained Wide

Grades for the five areas for leaders remained passing grades in Report Card 2019. Little has changed: leadership in public relations is graded a C+, still pretty average. In addition, three crucial gaps revealed in previous Report Cardsremain: 1) different perceptions between top leaders and their employees, 2) deepened gaps between women and men in all five areas, and 3) lack of improvement in building a rich and open communication system, or a culture for communication. The research has clear takeaways for communication leaders, organizations and the profession. Efforts must be dedicated to improve leadership performance. Only effective actions and communication can help reduce and close the gaps. We need to have real changes happening for strengthened leadership, practice and outcomes for the profession and organizations.

“The purpose of this biennial report is to assess leadership in PR and identify enrichment opportunities,” said Bruce K. Berger, Ph.D., co-investigator and professor emeritus at the University of Alabama. “If we identify the gaps and work to close them, we strengthen our profession’s leadership—a crucial strategic asset. This Report Cardunderscores the continuing gaps and the urgency to act.”

To download and read the Report Card 2019 full report, please visit the Plank Center’s website.

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Project Background & Demographics

A 41-question survey was distributed online to 22,809 PR leaders and professionals contained within an extensive database, and 861 completed the survey. Thirty-three surveys completed by non-US-based professionals were excluded, leaving 828 complete responses for final data analysis. The response rate provides a 95% confidence level (+/- 5%). Overall, the results represent the larger population of surveyed professionals. Most participants were senior leaders and managers: 74.7% of the 828 respondents were the #1 (35.1%) or #2 (39.6%) communication professional in their organization, and 92.4% had 11 years of experience or more. More women (449 or 54.2%) than men (379 or 45.8%) completed the survey. The majority of participants worked in public (324 or 39.1%) or private (120 or 14.5%) corporations, followed by the category of nonprofits, governmental, educational or political organizations (254 or 30.7%), communication agencies (107 or 12.9%) and self-employed or others (23 or 2.7%).

About The Plank Center for Leadership in Public Relations

The Plank Center for Leadership in Public Relations is the leading international resource working to support students, educators and practitioners who are passionate about the public relations profession by developing and recognizing outstanding diverse public relations leaders, role models and mentors. Founded in 2005, the Center is named in honor of Betsy Plank, the “First Lady” of PR. Betsy’s legacy and vision continues on in the Center’s programs and initiatives to advance the profession and public relations education. For more information, please visit www.plankcenter.ua.edu.

About Heyman Associates

Heyman Associates and its colleagues – Taylor Bennett in London, joint venture Taylor Bennett Heyman in Asia and GK Personalberatung in Frankfurt – bring together nearly 60 years of  experience placing top communications and public affairs talent in executive positions at high-profile  corporations, foundations and academic institutions across North America, Europe, the Middle East and the Asia-Pacific region.

SLIS Partners with American Archive of Public Broadcasting for Digital Archiving Project

The University of Alabama’s School of Library and Information Studies (SLIS) will play a major role in an ambitious nationwide preservation effort to digitize media content. Through its partnership with the American Archive of Public Broadcasting (AAPB), SLIS will host four preservation fellowships during the fall semester. Fellows will work throughout the semester at one of three public broadcasting stations to digitize and preserve at-risk media. The stations are the Center for Public Television (CPT) at The University of Alabama, WSRE in Pensacola, Florida, and WCVE in Richmond, Virginia.

“By tapping in to the expertise of professional archivists, we are preparing our fellows for the critical work of protecting local media and ensuring that these records of our past are accessible in the future,” said Dr. Jim Elmborg, Director of SLIS. “We look forward to seeing what gems are revealed at CPT, WSRE and WCVE over the course of the semester.”

According to AAPB, a collaboration between the Library of Congress and WGBH, a Boston-area public media broadcaster, the work the fellows complete will be incorporated into the AAPB database at the end of the semester.

“Public media stations have created community-focused, enriching programs for decades. Each of these programs is a unique snapshot that reflects what mattered to communities at a given time and is a rich historical resource for stations, scholars and the public,” said Karen Cariani, Director of WGBH’s Media Library and Archives. “We’re thrilled to help guide the next generation of archivists and for AAPB to serve as a home for these programs from CPT, WSRE and WCVE.”

Fellows will begin the program with an immersive training hosted by SLIS, led by WGBH Media Library and Archives staff and Jackie Jay, a digitization expert from Bay Area Video Coalition, from August 5-8. At the host stations, fellows will work with station staff to identify programs that are most valuable to the station and currently residing on at-risk and obsolete videotape formats. According to AAPB, each fellow will catalog and digitize up to 60 hours of this content. Fellows will be supported by AAPB archivists and funding from SLIS.

The School of Library and Information Studies is a part of the College of Communication and Information Sciences (C&IS) at The University of Alabama. To learn more about C&IS, visit www.cis.ua.edu.

Plank Center Sponsors Nationwide Communication Survey

The first study to examine the state of public relations in Canada and the United States found that building and maintaining trust is the most crucial issue facing the profession. The North American Communication Monitor (NACM) conducted by The Plank Center for Leadership in Public Relations at The University of Alabama disclosed key trends and challenges facing the communication profession. Some highlights include:

  • Fake news affects the profession, but many organizations are not prepared to identify and manage it.
  • Top communication leaders are involved in organizational decision making, but that power is not shared with those lower in the hierarchy, especially women.
  • The major threat to job engagement is a lack of performance feedback and recognition, with a significant gender gap.
  • Everyone is stressed, but the sources of work stress vary.
  • Women and men rate their social media and knowledge management skills differently.

The results are based on responses from 1,020 communication professionals working in different types of organizations (255 in Canada and 765 in the United States). The sample achieved a balanced gender split (50% men and 50% women) for accurate comparisons. The average age of participants was 46.0 years.

Dr. Karla Gower, director of The Plank Center for Leadership in Public Relations, said, “Our goal with this study was to assess the state of the public relations field in North America and identify gaps, or opportunities to enrich the development of communication leaders. If we know where the gaps are, we can work to close them and to strengthen the overall quality of our profession’s leadership—a crucial strategic asset.”

The study, which joins existing Communication Monitors in Europe, Latin America and Asia-Pacific, explored diverse topics, including fake news and strategies to deal with it, top issues for the profession in the next three years, the role of providing information to support decision making, leaders’ performance, and professionals’ job engagement, trust in their organization, job satisfaction, work stress, and social media skills and management knowledge.

Dr. Bryan H. Reber, professor at the University of Georgia and lead researcher of NACM, said: “The Plank Center has embraced the opportunity to join a truly global network of researchers who regularly take the pulse of communication professionals to identify trends and opportunities. The North American Communication Monitor provides statistically reliable data to demonstrate professionals’ opinions and concerns and uses a nearly identical survey instrument as do the European, Latin American, and Asia-Pacific Communication Monitors. As a result, we are able to compare more than 6,000 responses across regions and cultures, the largest global data set for our profession.”

Fake news is a prominent issue but organizations lack processes to identify and manage it

Communication professionals agree fake news has become one of the most prominent issues in public discourse. More than half of surveyed professionals (57.7%) give attention to the on-going debate about fake news and consider it a much-debated topic in their country (68.2%). Results indicate governmental organizations across North America are particularly affected by fake news, with 20.9% being affected multiple times and 10.1% being affected once.

However, despite the high levels of awareness and attention to the debate about fake news, the level of relevance of fake news to the professionals’ daily work, and their concerns about it, are generally low. When it comes to identifying potential fake news, a substantial percentage of respondents (42.6%) said their organizations mainly rely on individual competencies and experience. Few organizations have in place policies, technical systems and processes to detect and manage fake news and misinformation.

Nearly half of the organizations (46.3%) do not share decision making with employees or members

The majority of surveyed professionals (71.9%) agree their top communication leader is actively involved in the organization’s decision making (78.1%) and demonstrates a strong ethical orientation to guide actions (76.7%). However, shared decision-making power receives the lowest rating across various types of organizations. Women rate the shared decision-making power significantly lower than men. A similar perceptual gap is identified along the line of hierarchy: Top communication leaders rate shared decision-making power significantly higher than team leaders and team members.

 The major threat to job engagement is a lack of performance feedback and recognition, with a significant gender gap

The job engagement level is relatively high: 62.8% report they are engaged in their job. More than eight in 10 of surveyed professionals know what is expected of them at work (86.0%), and are in a positive environment where fellow employees are committed to quality work (81.3%). Professionals also said they have the opportunity to do what they can do best every day (79.1%) and their opinions count at work (75.3%). However, some are frustrated by the lack of feedback about their performance on the job (24.6%) and lack of recognition for doing good work (15.4%).

Though nearly three-quarters of communication professionals are satisfied with their job, the gender gap is big. Women (60.8%) report a much lower level of job satisfaction compared to men (70.2%).

Sources of work stress vary

One-third of surveyed professionals acknowledge they feel tense and stressed during a normal workday. Generally, the top three sources of stress are limited growth or advancement opportunities (34.3%), a too-heavy workload (33.6%), and information overload (33.3%). Top communication leaders are most stressed by information overload, team leaders by work overload, and team members by their lack of opportunity for growth and advancement. Women are most stressed by lack of advancement opportunities and heavy workload. Men are most stressed by information overload and being constantly available via email, text and phone.

Women and men rate their social media and knowledge management skills differently

Men and women see their knowledge and skill sets differently when coping with the digital evolution and social media. Women are more confident about delivering messages via social media (68.8%), identifying social media trends (55.7%), and setting up social media platforms (51.2%). Men are more confident of their understanding of the legal framework for social media (38.0%) and using algorithms to run analytics (35.7%).

When it comes to general management skills, men are significantly more confident, compared to women, about their abilities in strategic positioning, such as analyzing overall organizational goals, scenario planning, and linking communication to business agendas. Men also report higher scores on managing human and financial resources.

Dr. Juan Meng, associate professor at the University of Georgia and lead analyst of NACM, said: “The depths and the variety of investigated topics presented by this year’s NACM help us better understand the communication industry in North America. More importantly, our rich results will deliver crucial insights to inform effective practice for communication professionals at all levels, from top leaders to team leaders and team members, as they all need to tackle these challenges now or in the near future.”

To download and read the NACM 2018-2019 full report, please visit the Plank Center’s website.

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About North American Communication Monitor 2018-2019

The North American Communication Monitor (NACM) 2018-2019 is a biennial study organized and sponsored by The Plank Center for Leadership in Public Relations. The NACM is part of the Global Communication Monitor series. As the largest regular global study in the field of public relations and strategic communication, the Global Communication Monitor series aims at stimulating and promoting the knowledge and practice of strategic communication and communication management globally. The series covers more than 80 countries with similar surveys conducted in Asia-Pacific, Europe and Latin America.

About the Plank Center for Leadership in Public Relations

The Plank Center for Leadership in Public Relations is the leading international resource working to support students, educators and practitioners who are passionate about the public relations profession by developing and recognizing outstanding diverse public relations leaders, role models and mentors. Founded in 2005, the Center is named in honor of Betsy Plank, the “First Lady” of PR. Betsy’s legacy and vision continues on in the Center’s programs and initiatives to advance the profession and public relations education. For more information, please visit www.plankcenter.ua.edu.

Study Report

Results of the NACM 2018-2019 will be published as a PDF report and as a booklet:

Meng, J. Reber, B. H., Berger, B. K., Gower, K. K., & Zerfass, A. (2019). North American Communication Monitor 2018-2019. Tracking trends in fake news, issues management, leadership performance, work stress, social media skills, job satisfaction and work environment. Tuscaloosa, AL: The Plank Center for Leadership in Public Relations.

ISBN (paperback): 978-0-578-50179-6

ISBN (electronic): 978-0-578-50180-2

For more information about the NACM 2018-2019, please visit www.plankcenter.ua.edu.

For more information about the Global Communication Monitor series, please visit www.globalcommunicationmonitor.com.

SLIS Graduate Student Jillian Sico

Graduate Student Spotlight: Jillian Sico

This story is one in a continuing series of C&IS graduate student spotlights. These spotlights give insight into the academic and professional lives of master’s and Ph.D. students as they advance knowledge in their respective fields of communication and information sciences. The questions serve to highlight the many aspects of the graduate student experience as well provide guidance for prospective students. To nominate a current C&IS student or graduate for a spotlight, email Cole Lanier at mclanier@ua.edu

Jillian Sico, a current graduate student in the MFA Book Arts program, discusses switching careers at age 34, her proudest moments and greatest challenges. When not studying in Gorgas Library, Sico can be found outside: hiking, camping and collecting plants. With the help of another graduate student, Sico started a community garden plot in Tuscaloosa where they grow papermaking and dye plants. Here is what she has to say about her experience in C&IS:

Tell us about your experience in graduate school.

I came to the MFA Book Arts program after earning an MA in Anthropology at UGA and working for several years in the non profit world. Being in the Book Arts program at UA has allowed me to pursue my dream of a second career in art, while also doing academic research on papermaking and book arts traditions. I feel very privileged to be here learning new creative skills, including letterpress printing, papermaking and bookbinding.

What are some of the highlights during your time in graduate school? 

I was excited to be supported by SLIS, the Graduate School, and Capstone International Center to do research on papermaking and book arts in Mexico last summer. Last fall, I made an artist book edition about amate, a traditional type of bark paper from Mexico, using paper made from mulberry bark I harvested here in Tuscaloosa. I was incredibly honored (and surprised!) to receive the C&IS and University-wide award for Outstanding Research by a Master’s Student this spring, as well as the SLIS Faculty Scholar Award and the Raymond F. McLain Book Arts Award.

What are your plans after graduation? How does this degree fit into your life plans?

I hope to teach university-level and workshop classes in book arts and papermaking, continue to research papermaking, and make artist books. I would also like to do some community outreach, especially related to papermaking. I really feel I have found my calling in book arts, so I hope I can make a successful career out of it.

What has been your greatest challenge?

The creative process is always inherently challenging, especially after being removed from it for so many years.

What is your favorite part about the program?

I love making artist book editions, especially ones that involve handmade paper, writing and some form of research. The Book Arts faculty, Anna Embree and Sarah Bryant, are also amazing artists and people who have been incredibly supportive; I feel lucky to know them.

What advice do you have to students about to enter graduate school?

Try not to overbook yourself, but be very proactive about finding opportunities both within and outside the University. Be open to new ideas, but make sure to keep to your ideals, values and vision.

Why did you choose UA for your graduate studies?

UA has one of the best, most well-regarded and oldest Book Arts programs in the country. I was already living in the Southeast and glad I could stay in this region while studying what I love.

If you would like to learn more about Jillian’s graduate experience, you can follow her on Instagram at @jillianmarys.

 

Dr. Miriam Sweeney speaks at the Harvard Kennedy School.

SLIS Professor Discusses Latina AI at Harvard Kennedy School

The following is copied from the personal site of Dr. Miriam Sweeney, an assistant professor in the School of Library and Information Studies, a department of the College of Communication and Information Sciences:

I had a wonderful time presenting with my research partner Melissa Villa-Nicholas on one of our projects about Latina AI at the Harvard Kennedy School on March 25th. Our talk focused on “Emma”, the Latina virtual assistant used by the United States Citizenship and Immigration Services (USCIS) as a part of their e-government services. This presentation explores the cultural affordances of Latina identity as a strategic design choice in the Emma interface that extends citizenship and nation-building projects for the state, while masking underlying information and data gathering capabilities.

​We were privileged to have Dana Chisnell, co-director of the Center for Civic Design, serve as a moderator for our talk.  We felt very welcome, thanks largely to all of the hard work and planning of Vanessa Rhinesmith, the Associate Director of digitalHKS. Thank you to everyone who came and talked with us about the politics and surveillance implications of digital technologies designed to gather information about Latinx communities.

*Watch for our paper, “Designing the ‘good citizen’ through Latina identity in USCIS’s virtual assistant ‘Emma'”, in Feminist Media Studies forthcoming this summer 2019.

First Informers Documentary Showcases Local Broadcasters During 2018 Hurricanes

Dr. Chandra Clark with students and faculty from The University of Alabama and the University of Oklahoma standing with a bear statue.
Dr. Chandra Clark and Professor Scott Hodgson from the University of Oklahoma with students from The University of Alabama and Oklahoma.

Assistant professor of journalism and creative media Dr. Chandra Clark just released new videos about covering Hurricanes Florence and Michael, which struck North Carolina and Florida in 2018. They’re part of a larger documentary series named “First Informers” which highlights the role of broadcasters during disasters.

A collaborative effort with the University of Oklahoma (OU), the award-winning series documents the valuable role broadcasters play in times of emergency following severe weather events. Viewers hear directly from news anchors, field reporters, meteorologists and local officials who live and work in communities affected by the weather events.

“With the spotlight on journalists right now, it’s very dear to my heart to highlight the crucial role that they’re playing and how many of them are affected by these disasters, too,” said Clark. “They’re experiencing the same pain and going through the same adjustments as the people they serve.”

The First Informers videos are shared with regulators at the Federal Communications Commission, the White House, members of Congress, and state broadcast associations, to demonstrate the unique role broadcasting fulfills during times of emergency. To that effect, the Omnibus spending bill, which passed into law in March of 2018, included an allocation of $1 billion dollars for radio and television broadcasters for the spectrum repack, and it broadened the definition of “first responders” to include these broadcasters. This provides special consideration for broadcasters in times of emergency, including access to necessities such as emergency generators crisis areas.

“These videos served as a reminder to Washington lawmakers and regulators of the enduring ‘first informer’ role that can be played by local broadcasters in times of crisis,” said Dennis Wharton, Executive Vice President of Communications, National Association of Broadcasters (NAB). “In the final analysis, it is generally the local radio and TV station that ‘gets the word out’ and saves lives in Tornado Alley, in California wildfires, during Superstorm Sandy and when there is an Amber Alert. NAB is proud of our partnership with Chandra and University of Alabama students who have performed exceptional work capturing the depth and breadth of local broadcasters’ work during ‘life or death’ situations.”

The First Informers project series has documented local broadcasting in several notable severe storm events over the past 8 years. Together with Clark, Prof. Scott Hodgson of the University of Oklahoma and a collective of students from Oklahoma and Alabama have partnered with the National Association of Broadcasters and the Broadcast Education Association to produce 31 videos (or mini-documentaries). These include the 2011 EF4 tornado in Tuscaloosa, the 2011 EF5 tornado in Joplin, the 2012 hurricane known as “Superstorm Sandy,” a 2013 EF5 tornado which struck Moore, Oklahoma, Hurricanes Harvey and Irma in 2017 and Hurricanes Florence and Michael in 2018.

“There is no way projects of this magnitude can be done without a team effort,” says Hodgson, who serves as director for these projects that Dr. Clark produces.  “The time from when the weather emergency hits until boots hit the ground from our crew is incredibly short.  It takes an exceptional producer to pull off what Chandra is able to do. Her vast wealth of industry experience combined with her innate storytelling ability and leadership skills is the only reason we can do these projects.  Chandra is extremely unique and one of the best nationwide in academia today.”  The effect of these documentaries goes beyond their intended target audience.  Hodgson notes, “The impact Chandra has had on the students working on these grants has been immense.  There’s a group of exceptionally successful alumni from both our schools that point to Dr. Clark as a key Influence in their educational experience.  She has such a reputation at OU that I have students fighting for who will get to work with her.”

The National Association of Broadcasters is the voice for the nation’s radio and television broadcasters. As the premier trade association for broadcasters, NAB advances the interests of its members in federal government, industry and public affairs; improves the quality and profitability of broadcasting; encourages content and technology innovation; and spotlights the important and unique ways stations serve their communities. For more information, visit nab.org.

The College of Communication and Information Sciences’ faculty and students at The University of Alabama conduct cutting-edge research that creates knowledge and provides solutions to global issues across the full communication and information spectrum. To learn more about the College’s research initiatives, visit cis.ua.edu/research.

Research and Creative Activity: Dr. Elliot Panek

Dr. Elliot Panek

In some sense, everyone is part of a community, but, in an era when millions of people interact with one another online, how do we define “community?” Why do most online communities fail while others flourish? These are some of the questions C&IS professor of journalism and creative media, Dr. Elliot Panek, is asking, and he’s analyzed millions of comments on Reddit to help find the answers.

Reddit is a popular website that hosts large-group discussions on thousands of different topics, ranging from politics to relationship advice. The team examined six years of data within 30 different popular Reddit groups or “sub-reddits,” analyzing the influence of group size and the passage of time on two characteristics of online communities: the dispersion of participation in group discussion and the active member turnover from month to month.

“Some people dabble in online communities just to get a question answered or participate in a forum,” said Panek. “For other people, online communities are central to their lives. What we’re trying to understand is when online community life becomes central to people.”

The results of this study found that, as online discussion groups grow, participation in discussion tends to become concentrated among fewer and fewer contributors. Additionally, as groups age, it becomes harder to retain new contributors.

This data provides answers to fundamental questions about establishing and growing online communities, as well as how to keep existing group contributors active in the online community. These findings are useful for communication professionals who work in areas such as social media account management, application development, marketing, online education and organizational communication with the public online.

“Online communities are easy enough to create, but the question is, ‘Are they going to be here in six months?’ For the vast majority, the answer is no,” said Panek. “Our research suggests that the creators of online communities need to be more proactive in incentivizing and encouraging widespread participation to motivate group members to stick around and be more active in the conversation.”

In addition to Panek, the team is comprised of Connor Hollenbach, Jinjie Yang and Tyler Rhodes all of whom are undergraduate or graduate students at The University of Alabama. To read the full results of their published research titled, “The Effects of Group Size and Time on the Formation of Online Communities: Evidence From Reddit,” click here.

The College of Communication and Information Sciences’ faculty and students at The University of Alabama conduct cutting-edge research that creates knowledge and provides solutions to global issues across the full communication and information spectrum. To learn more about the College’s research initiatives, visit cis.ua.edu/research.